Customer Support

What is your Serial Number?
When contacting S&G about your machine, please provide your Serial Number.   This 4-digit ID includes the letter “S” followed by a 3 numbers – is located on a nameplate at the back of the SlydEater.

The machine manuals also reference the serial number

Don’t have it? Send an email or, better yet, give us a call along with your contact information and we should be able to figure it out.

Free Technical Support
Free phone support is available to all SlydEater customers by calling 1-866-895-3283.  Questions can also be answered by sending an e-mail to

How can we help you?

Spare Parts

Most replacement parts are in stock and can be ordered on-line.

If you are not sure what you are looking for – please call 1-866-895-3283 or send an e-mail request to describing your problem.

Electric Schematic

Single copies of the Electric schematic are found inside your manual or glued to the inside of the front skin panel. Hard copies or electronic copies (by fax, PDF or AutoCAD) are available free of charge by calling 1-866-895-3283.

To request an electric schematic send an e-mail to

Remember: You must provide the machine serial number to obtain documents.

Preventative Maintenance Guide

Free phone support is available to all SlydEater customers by calling 1-866-895-3283.  Questions can also be answered by sending an e-mail to

Technical Manuals

Replacement SlydEater Manuals can be ordered by calling 1-866-895-3283 or sending an e-mail to

Each manual is customized to the exact “as-built” specifications. Generally, the manual is provided in soft cover binder.  However, an electronic version (Adobe Acrobat PDF) may be available upon request.

Information included in the manuals

Installation Section: details on locating, positioning and hooking up the SlydEater and any accessories.  Layout dimensional drawings and an electric schematic are also included.

Operation Section: Step-by-step operating procedures including tips for processing vials through the SlydEater.

Maintenance Section: Preventative maintenance guide; basic troubleshooting guide;  electrical schematic; complete bill of material list; a separate list of common spare parts; and technical info on the crusher or shredder components.