What is your Serial Number?
When contacting S&G about your machine, please provide your Serial Number. This 4-digit ID includes the letter “S” followed by a 3 numbers – is located on a nameplate at the back of the SlydEater.
The machine manuals also reference the serial number
Don’t have it? Send an email or, better yet, give us a call along with your contact information and we should be able to figure it out.
How can we help you?
- Spare PartsMost replacement parts are in stock and can be ordered on-line.
- Electric Schematic
Single copies of the Electric schematic are found inside your manual or glued to the inside of the front skin panel. Hard copies or electronic copies (by fax, PDF or AutoCAD) are available free of charge by calling 1-866-895-3283.
Remember: You must provide the machine serial number to obtain documents.
- Preventative Maintenance Guide
- Technical Manuals
Each manual is customized to the exact “as-built” specifications. Generally, the manual is provided in soft cover binder. However, an electronic version (Adobe Acrobat PDF) may be available upon request.
- Information included in the manuals:
Installation Section: details on locating, positioning and hooking up the SlydEater and any accessories. Layout dimensional drawings and an electric schematic are also included.
Operation Section: Step-by-step operating procedures including tips for processing vials through the SlydEater.
Maintenance Section: Preventative maintenance guide; basic troubleshooting guide; electrical schematic; complete bill of material list; a separate list of common spare parts; and technical info on the crusher or shredder components.