Vyleater Customer Support

What is your Serial Number?
When contacting S&G about your machine, please provide the machine’s Serial Number.   This is a 5-digit ID on an aluminum nameplate located on the lower-right hand corner of the Vyleater’s front panel- beginning with a “V” and followed by 4 numbers.   This nameplate will include the Serial Number, the Model Number and the service voltage.

The manuals will also reference the serial number

Don’t have it? Send an email or, better yet, give us a call along with your contact information and we should be able to figure it out.

Free Technical Support
Free phone support is available to all Vyleater customers by calling 1-866-VYLEATER.  Questions can also be answered by sending an e-mail to service@vyleater.com.

How can we help you?

  • Spare Parts
    Most replacement parts are in stock and can be ordered on-line.

    If you are not sure what you are looking for – please call 1-866-VYLEATER or send an e-mail request to service@vyleater.com describing your problem.

  • Electric Schematic

    Single copies of the Electric schematic are found inside your manual or glued to the inside of the front skin panel. Hard copies or electronic copies (by fax, PDF or AutoCAD) are available free of charge by calling 1-866-VYLEATER.

    To request an electric schematic send an e-mail to service@vyleater.com.

    Remember: You must provide the machine serial number to obtain documents.

  • Preventative Maintenance Guide
  • Technical Manuals

    Replacement Technical Manuals can be ordered by calling 1-866-VYLEATER or by sending an e-mail request to service@vyleater.com.

    Each manual is customized to the exact “as-built” specifications.  Generally, the manual is provided in a 3-ring binder.  However, an electronic version (Adobe Acrobat PDF) may be available for newer machines.   

  • Information included in the manuals:

    Installation Section: details on locating, positioning and hooking up the Vyleater and any accessories.  Layout dimensional drawings and an electric schematic are also included.

    Operation Section: Step-by-step operating procedures including tips for processing vials through the Vyleater.

    Maintenance Section: Preventative maintenance guide; basic troubleshooting guide;  electrical schematic; complete bill of material list; a separate list of common spare parts; and technical info on the crusher or shredder components.